SHIPPING POLICY
Please note, we are a small independently run business whose owners are juggling full time work, family and life! We however value our customers greatly and will do our very best to get your Sea Street purchase into your hands sooner than later.
Standard Dispatch Time Frame
These are general estimates only and once your order has left our dispatch it is then in the hands of the delivery courier to get it to you as soon as possible.
Orders are dispatched from our warehouse 1-2 days after the order is received. Please note we cannot send to PO Boxes unless it is via Australia Post.
Our orders are shipped from the Gold Coast, Australia. Once your order has been dispatched, you will receive an email from ShipStation with tracking details and an estimated date of delivery. You will receive another notification when the parcel is on-board for delivery.
AUSTRALIA
We use the shipping platform ShipStation for all orders. This allows us to choose the fastest shipping method available and provides full visibility & tracking notification via email. Carriers that ShipStation utilise include Australia Post, Sendle & Aramax.
Free Standard Shipping for orders over $150.
Standard Shipping for orders under $150 for a $10 fee.
Express Shipping for a $15 fee.
Estimated delivery time from dispatch:
Metropolitan: 1-3 business days
Regional postcodes: 1-5 business days
Western Australia: 1-7 business days
Rest of World: 5-10 business days
INTERNATIONAL
We offer international shipping to most countries outside of Australia for a flat $30 AUD fee.
We generally use Australia Post and their carriers at each international location.
International customers may be liable to pay inbound duties and taxes which your local customs authority deems appropriate based on the sale value. This cost is separate to the product and shipping cost and is the sole responsibility of the buyer.
If the buyer chooses not to pay duties on import and the parcel is returned to us, you will not be issued with a full refund when the parcel is received. The refund for the value of the goods purchased will be less any and all return costs incurred.